Dear Client,

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Welcome! Whether you’re exploring therapy for the first time or returning to it, I want you to know that I hold deep respect for your choice to begin this work. This work means a lot to me. Not just as a profession, but as something I care about with my whole heart. I promise to hold our time together with intention, no matter what else is going on in my world. In order for me to show up fully present and grounded in every session, I need a structure that supports that.

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These appointment policies are part of what helps me hold this space with consistency, care, and sincerity so that I can be there for you in the way you deserve.​ These policies may seem like small logistical details, but underneath them is a shared understanding: this space matters. Your time matters. This work deserves to be held with clarity, consistency, and care.​ When sessions are honoured, it builds rhythm. When boundaries are respected, it creates safety. These aren’t just rules, they are part of how I protect the energy and focus needed to offer you the kind of presence and care this work calls for.

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I invite you to read the policies below with that spirit in mind. They will be followed under all circumstances, not out of rigidity, but from a place of care, trust, and commitment to the process we're stepping into together.

Thank you for being here. I truly look forward to walking alongside you.

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• Confidentiality

All sessions are held in strict confidence. Information will not be shared without your informed consent, unless there is a risk of harm to yourself or someone else, in accordance with ethical and legal standards.

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• Advance Payment

All sessions must be paid for in advance to confirm your appointment.

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• Session Duration & Late Arrival

The Client understands that the therapy session will last 50 min & if he/she is late to the appointment, he/she will still have to end the session at the allotted time.

 

• Cancellation (Up to 24 Hours Before)

Cancellations made at least 24 hours prior to the session will receive a full refund.

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• Rescheduling (Within 24 Hours)

Cancellations made within 24 hours of the scheduled session can be rescheduled based on mutual availability. However, no refunds will be issued for cancellations within this window.

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• Missed Appointments

No refunds will be made on missing of an appointment.

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• Therapist Emergency Rescheduling

In rare cases of emergency, the therapist reserves the right to reschedule your session. The same appointment policy will apply to the rescheduled time.

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• Fee Revisions After One Year

After completing one year of ongoing therapy, the session fee will be increased by 10% to account for inflation and continued service value.

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• Policy Boundaries

We request that you kindly refrain from requesting exceptions to last-minute cancellations or refunds. These policies are in place to maintain fairness, emotional clarity, and consistency for all clients.

 

• Agreement to Terms

By proceeding with therapy, you acknowledge and agree to the above policies and guidelines as part of your commitment to the process.

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Privacy and Confidentiality Policy​

At Roots to Resilience, your privacy is treated with the care and respect it deserves. This is a space where you should feel safe, seen, and heard. And that includes how your personal information is handled.

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Respect for Your Privacy
The therapist will only collect personal information that is relevant and necessary for the counseling process. Clients have the right to understand why any information is being requested and how it supports their therapeutic work and well-being.

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Confidentiality Is a Priority
Everything shared during sessions is held in strict confidence. Maintaining client trust is central to the therapeutic relationship. Information will not be disclosed to anyone without the client’s informed consent, except in circumstances where there is a legal or ethical obligation to do so.

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Understanding the Limits of Confidentiality
At the start of therapy, and whenever necessary during the course of treatment, the therapist will clearly explain the boundaries and limitations of confidentiality. While confidentiality is fundamental to therapy, certain situations require exceptions.

The main exceptions include:

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1. Risk of Serious Harm
If the therapist believes a client or someone else is at risk of serious, foreseeable harm, they are legally and ethically required to act in the interest of safety. This may involve disclosing information to protect the client or others in cases of suicide risk, self-harm, threats of harm to others, or abuse.

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2. Legal Requirements or Court Orders
If a court or legal authority mandates the release of client information, the therapist will first attempt to obtain the client's written consent. If that is not possible, every effort will be made to protect the client’s privacy and limit the disclosure to only what is legally required.

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3. Life-Threatening, Communicable Diseases
If a client discloses a communicable, life-threatening disease and an identifiable third party is at serious risk, the therapist may be required to disclose this information. Prior to any such disclosure, the therapist will discuss the matter thoroughly with the client and explore the client’s intent to inform those at risk.​​​​